ppvib Privacy Policy

1 Information We Collect

ppvib collects personal information about you in several ways: directly from you when you register an account, make a deposit, contact our support team, or participate in a promotion; automatically when you use the platform through device and session data; and from third-party identity and payment verification services where required by our compliance obligations.

Registration and Account Data

When you create a ppvib account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address (used for account communication and identity verification)
• Mobile phone number (used for SMS-based two-factor authentication and support contact)
• Residential address in Bangladesh (collected during KYC verification)
• Username and encrypted password (access credentials for your account)

Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to confirm your eligibility to use the ppvib platform, we collect copies of the following documents when you initiate a withdrawal or when our compliance team requires enhanced due diligence:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of registered payment method ownership (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number and name)
• Proof of address (utility bill, bank statement, or other document issued within the past three months in your registered name)
• Source of funds declaration (where required for large transactions or enhanced due diligence)

Payment and Transaction Data

When you make a deposit or request a withdrawal, ppvib records the transaction amount, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction reference number provided by the payment provider, and the date and time of the transaction. ppvib does not store full mobile banking PINs or bank account passwords. Payment data is processed through encrypted connections to our approved payment partners.

Device and Usage Data

When you access ppvib through a web browser or mobile device, we automatically collect the following technical information:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser type and version
• Pages visited on the ppvib platform and the sequence of those visits
• Session duration, login timestamps, and logout timestamps
• Betting and gaming activity logs, including wager amounts, game titles, and outcomes

Support and Communication Data

When you contact the ppvib support team via live chat or email, we retain a record of the communication including the content of messages, the date and time of contact, the support agent involved, and the resolution applied. This data is used to maintain quality of service, to resolve disputes, and to identify patterns that may indicate security issues or prohibited conduct.

2 How We Use Your Data

ppvib processes your personal data only for specific, clearly defined purposes. We do not process data in ways that are incompatible with the original reason it was collected. The table below summarises our primary processing purposes and the legal basis on which each processing activity relies.

Marketing Communications

ppvib will only send you promotional emails or SMS messages regarding bonuses, seasonal offers, and new features if you have explicitly opted in to receive such communications during registration or through the account communication preferences panel. You may withdraw consent for marketing communications at any time by updating your preferences in the account dashboard or by contacting [email protected]. Opting out of marketing communications does not affect the delivery of transactional and account-management messages, which are sent regardless of marketing preferences as they are necessary for the operation of your account.

Automated Decision-Making

ppvib uses automated systems for fraud detection, responsible gaming monitoring, and bonus eligibility assessment. These systems analyse patterns in your account activity to flag potentially suspicious behaviour or signs of problem gambling for review by our compliance and player protection teams. Where an automated process results in a significant decision affecting your account — such as a temporary suspension — you have the right to request human review of that decision by contacting our support team.

3 Data Sharing and Disclosure

ppvib does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

Payment Service Providers

To process your deposits and withdrawals, ppvib shares the minimum required transaction data with our approved payment partners, including bKash, Nagad, Rocket, and Upay, as well as partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the data necessary to authenticate and complete the transaction. All payment providers are bound by their own data protection obligations and by contractual clauses imposed by ppvib.

Identity Verification Partners

ppvib works with third-party KYC and identity verification service providers to assist with the verification of identity documents submitted by users. These providers process your identity data in accordance with their own privacy policies and under contractual obligations imposed by ppvib that require them to use the data solely for the purpose of providing verification services to us.

Game Software Providers

Casino and live casino games on the ppvib platform are powered by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, Microgaming, and NetEnt. When you play a game, limited session and wager data is transmitted to the relevant game provider for the purpose of rendering the game and recording the outcome. Game providers do not receive your full account profile, payment details, or identity documents.

Legal and Regulatory Disclosure

ppvib may disclose your personal data to law enforcement authorities, regulatory bodies, financial intelligence units, or other government agencies where we are required to do so by law, court order, or binding regulatory direction. We may also disclose data where we reasonably believe disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity connected to the ppvib platform.

4 Cookies and Tracking Technologies

ppvib uses cookies and similar client-side storage technologies on the ppvib website and platform. This section explains what cookies we use, why we use them, and the choices you have regarding cookie storage on your device.

What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit, such as your session state and preferences, so that you do not need to re-authenticate every time you navigate between pages. Cookies do not contain executable code and cannot access other files on your device.

Cookies We Use

• Essential cookies: Required for the ppvib platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your language preference (English), your preferred payment method display, and your responsible gaming dashboard settings across sessions.
• Analytics cookies: ppvib uses first-party analytics cookies to measure aggregate page views, session durations, and feature usage. This data is used in anonymised, aggregated form to improve the platform. No individual user is identified from analytics data.

Cookies We Do Not Use

ppvib does not use third-party advertising cookies, retargeting pixels, social media tracking scripts, or any behavioural profiling technology from advertising networks. We do not embed Facebook Pixel, Google Ads remarketing tags, or similar third-party tracking code on the ppvib platform.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by specific websites. Please note that blocking essential cookies will prevent you from logging in to the ppvib platform. Detailed instructions for managing cookies in your specific browser are available in your browser's help documentation. ppvib does not support a separate cookie preference centre at this time.

5 Data Retention Periods

ppvib retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to retain it by applicable law or regulatory guidance. The retention periods below represent our standard schedule. Individual data categories may be retained for longer periods where an active legal dispute, regulatory investigation, or fraud inquiry requires us to preserve records beyond the standard schedule.

When the applicable retention period expires, ppvib securely deletes or irreversibly anonymises the relevant data. Anonymised, aggregated data from which no individual can be identified may be retained for longer periods for statistical and analytical purposes without restriction.

6 Data Security Measures

ppvib takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or alteration.

Technical Security Controls

• All data in transit between your device and the ppvib platform is encrypted using TLS 1.2 or higher (HTTPS).
• Sensitive data at rest, including identity document copies and payment records, is encrypted using AES-256 encryption.
• Account passwords are stored as salted cryptographic hashes — ppvib staff cannot view your password in plain text under any circumstances.
• Access to personal data within ppvib's internal systems is restricted on a strict need-to-know basis using role-based access controls.
• All internal access to personal data is logged and subject to regular audit review.
• ppvib conducts periodic vulnerability assessments and penetration testing of its platform infrastructure.

Organisational Security Measures

• All ppvib staff and contractors with access to personal data are bound by confidentiality obligations.
• Staff who handle personal data receive data protection training as part of their onboarding and on a regular ongoing basis.
• ppvib maintains an internal data breach response procedure. In the event of a breach that poses a risk to your rights, ppvib will notify affected users as promptly as practicable.

7 Your Rights Over Your Data

As a ppvib account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and provide a full response within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data ppvib holds about you, together with information about the purposes for which it is processed, the categories of data held, and any third parties to whom it has been disclosed. This is commonly known as a Subject Access Request (SAR). ppvib will provide this information free of charge in a structured, readable format.

Right to Rectification

If any personal data ppvib holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. You may update most account details directly through the ppvib account settings panel. For corrections to identity documents or legal name records, please contact the support team directly.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that ppvib is required by AML and financial regulations to retain certain categories of data for a minimum of five years following account closure, and erasure requests cannot override these mandatory retention obligations.

Right to Restrict Processing

You may request that ppvib restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your right to object.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on ppvib's legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to ppvib in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.

8 Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way ppvib processes your personal data, please contact our support team using the details below. All data-related enquiries are handled in English and responded to within 30 calendar days of receipt.

Support Contact

Email: [email protected]

Live Chat: Available 24 hours a day, 7 days a week, directly through the ppvib platform (English language support).

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so our team can route your message to the appropriate handler promptly. For Subject Access Requests, we may ask you to verify your identity before we release account data, to ensure we are disclosing information only to the authorised account holder.

Policy Updates

ppvib reviews this Privacy Policy regularly and updates it as necessary to reflect changes in our data processing practices, legal obligations, or the services we offer. The effective date shown at the top of this page and in the last-updated notice will always reflect the date of the most recent revision. Where changes to this policy are material — meaning they significantly affect your rights or how your data is used — ppvib will notify active account holders by email to the registered email address on their account.