Responsible Gaming
at ppvib

1 Age Restriction Policy

ppvib takes the protection of minors extremely seriously. During account registration, all players in Bangladesh are required to confirm that they are at least 18 years of age. Before any withdrawal is processed, the ppvib compliance team conducts a Know Your Customer (KYC) verification that includes confirming the account holder's date of birth against a valid government-issued identification document, such as a National ID card, passport, or driving licence.

Protecting Young People

If you share a device or household with individuals under the age of 18, ppvib strongly recommends the following measures to prevent underage access:

• Never save your ppvib username or password in your browser's autofill system on a shared device.
• Always log out of your ppvib account when you are not actively using it.
• Use your device's built-in parental control or screen time management features to restrict access to gambling-related websites.
• Consider setting up a separate user profile on shared devices so that your ppvib account is only accessible under your personal profile with a separate PIN or password.
• Never leave your bKash, Nagad, or Rocket mobile banking apps open and logged in on a shared device, as these are linked to your ppvib deposit methods.

2 Recognising Problem Gambling

For the vast majority of ppvib players in Bangladesh, gambling is an entertaining and enjoyable pastime. However, ppvib acknowledges that for a small number of individuals, gambling can develop into a behaviour that causes harm. Recognising the early warning signs is the first and most important step toward getting help.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself, we encourage you to use ppvib's responsible gaming tools or speak to a support professional.

• Spending more money on gambling than you can comfortably afford to lose
• Gambling to recover losses from previous sessions ("chasing losses")
• Feeling irritable, anxious, or restless when not gambling
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, family, or social obligations because of gambling activity
• Borrowing money from others or taking loans to fund gambling sessions
• Continuing to gamble despite repeated attempts to stop or cut down
• Using gambling as a way to escape stress, anxiety, depression, or personal problems
• Spending significantly longer gambling sessions than originally intended
• Feeling that you must gamble with increasingly larger amounts to experience the same level of excitement

ppvib's Monitoring Systems

ppvib uses automated monitoring tools to identify patterns of play that may indicate a player is experiencing difficulties. These include sudden large increases in deposit frequency or amounts, extended uninterrupted sessions, and repeated attempts to reverse a requested withdrawal (a common sign of chasing behaviour). When our systems flag an account, a member of our player protection team will reach out proactively to check on the player's wellbeing and to offer access to responsible gaming tools.

3 Self-Exclusion Options

Self-exclusion is one of the most powerful tools available to ppvib players who feel they need to take a significant break from gambling. When you self-exclude, your account is fully suspended for the duration you choose, and ppvib will take reasonable steps to ensure you do not receive any bonus offers, promotional emails, or other marketing communications during that period.

How to Request Self-Exclusion

1. Log in to your ppvib account and navigate to the Responsible Gaming section of your account dashboard.
2. Select "Self-Exclusion" from the available tools and choose your preferred exclusion duration.
3. Confirm your identity by entering your account password and, if enabled, your two-factor authentication code.
4. Review the terms of the exclusion, including the fact that the period cannot be reduced once activated.
5. Submit your request. Your account will be suspended within one hour of confirmation.
6. You will receive a confirmation email at your registered address. Any pending withdrawals at the time of exclusion will be processed normally.

Alternatively, you may contact our support team directly via live chat or at [email protected] to request self-exclusion. Our team can activate an exclusion on your behalf immediately. You do not need to provide a reason for your request.

4 Deposit and Spending Limits

Setting deposit limits is one of the simplest and most effective ways to stay in control of your gambling budget on ppvib. Whether you fund your account via bKash, Nagad, Rocket, Upay, or bank transfer, the deposit limit tools apply uniformly across all payment methods associated with your account.

Types of Deposit Limits

How Limits Work

When you set a deposit limit on your ppvib account, the limit takes effect immediately. ppvib will decline any deposit transaction that would cause your cumulative deposits to exceed the limit within the specified period. The platform will notify you when you are approaching your limit so you have advance awareness before a transaction is declined.

If you wish to decrease your deposit limit, the new, lower limit takes effect immediately. If you wish to increase a limit, ppvib applies a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is a deliberate player-protection measure, giving you time to reconsider increases made impulsively.

5 Time-Out and Cool-Off Features

The time-out feature on ppvib is designed for players who want a brief, structured break from gambling without committing to a full self-exclusion. A time-out temporarily locks your ppvib account for a defined period, after which normal access is automatically restored.

Available Time-Out Periods

• 24 hours — A single-day break, useful if you feel a session has gone longer than intended or you want to clear your head.
• 72 hours (3 days) — A weekend or short-break cool-off period suitable for players who notice impulsive play patterns over short stretches.
• 1 week (7 days) — A full-week break that allows you to reset your routine and evaluate your gambling habits without the pressure of an open account.
• 2 weeks (14 days) — A longer cool-off period for players who want more time away but are not ready to commit to formal self-exclusion.
• Up to 6 weeks — The maximum standard time-out duration. If you feel you need longer than 6 weeks, ppvib recommends switching to the self-exclusion option instead.

Reality Check Notifications

In addition to time-out periods, ppvib offers in-session reality check notifications. You can configure your account to display a brief on-screen message at regular intervals — every 30 minutes, 60 minutes, or 90 minutes — that shows your current session duration and your net wagering activity for the session. These prompts are designed to interrupt automatic play patterns and encourage a moment of conscious reflection before continuing.

Session Loss Limits

ppvib also allows you to set a session loss limit — a maximum net loss threshold per session. When your net losses during a single session reach the amount you have set, the platform will display a prominent warning and, if configured to do so, will end the session automatically. This feature is particularly useful for slot and live casino players who may find it difficult to stop during an active session.

6 Player Protection Tools

ppvib has developed a suite of player protection tools that work together to create a safe and transparent gaming environment for all players across Bangladesh. The table below provides a quick reference guide to all available tools and where to find them within your account.

Accessing Your Responsible Gaming Settings

All of the tools listed above are accessible directly from your ppvib account dashboard under the "Responsible Gaming" tab. You do not need to contact support to activate most tools — they are self-service and take effect as described in the table. However, if you experience any difficulty locating or activating a tool, our 24/7 support team is always available to assist you immediately.

7 Support and Help Resources

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, ppvib strongly encourages you to seek help. Speaking to someone — whether that is a friend, a family member, or a professional support service — is always the right first step. You do not need to be in crisis to reach out.

ppvib Player Support

External Support Organisations

ppvib recognises that some players may benefit from speaking with an independent, confidential support organisation. While ppvib serves the Bangladesh market, the following types of international and regional resources can provide guidance and counselling for problem gambling:

• Gamblers Anonymous (GA): A peer-support fellowship for individuals who recognise they have a gambling problem. GA operates a 12-step recovery programme and has chapters accessible online for players in Bangladesh. Meetings are available in English.
• GamCare: An internationally recognised organisation offering free information, support, and counselling for anyone affected by problem gambling. Their online chat and forum services are available to players worldwide, including Bangladesh.
• BeGambleAware: Provides a national gambling helpline, online chat, and self-assessment tools to help players evaluate their gambling behaviour and find appropriate next steps.
• National Mental Health Helpline (Bangladesh): For players experiencing mental health difficulties related to gambling, Bangladesh's national mental health helpline services offer confidential counselling support in both English and Bengali.

8 ppvib's Commitment to Safe Play

Responsible gaming is not a box-ticking exercise for ppvib — it is a core pillar of how we operate. We believe that a sustainable, trustworthy gaming platform must place the welfare of its players at the centre of every decision, from product design to customer service protocols. Our goal is to provide an environment where players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh can enjoy cricket betting, live casino, and top slots with the confidence that ppvib has their best interests in mind.

Staff Training and Awareness

Every member of the ppvib customer support team receives dedicated responsible gaming training. This training covers recognising the behavioural signals of problem gambling, how to sensitively approach a player who may be experiencing difficulties, and the correct procedures for activating protective measures on a player's behalf. Our player protection specialists are available on every shift, 24 hours a day, Bangladesh Standard Time (BST, UTC+6).

Technology and Monitoring

ppvib invests continuously in automated monitoring technology that analyses player behaviour patterns in real time. Our systems flag accounts that show changes in deposit frequency, session length, withdrawal reversals, or wagering patterns that deviate significantly from a player's established baseline. When a flag is raised, a human player protection agent reviews the case and takes appropriate action — which may include a proactive welfare check, an offer of responsible gaming tools, or in serious cases, a temporary account restriction pending contact with the player.

Product Design for Safety

We design our platform features with responsible gaming principles built in from the start, not added as an afterthought. This means that game interfaces on ppvib do not include misleading near-miss animations or false urgency cues that encourage impulsive play. Promotional communications are structured to avoid targeting players who have recently placed large wagers or who have activated any responsible gaming tool on their account.

Ongoing Review and Improvement

ppvib regularly reviews its responsible gaming policies and tools to ensure they remain effective and aligned with current best practice. We welcome feedback from players and support organisations. If you believe ppvib could improve any aspect of its responsible gaming provision, please write to us at [email protected]. Player feedback has directly informed several improvements to our tools and policies, and we are committed to continuing that process.